St. Lawrence Health

Patient and Visitor Support

Guiding Patients and Visitors

Great care begins with our outstanding staff. Everyone involved in your care is here to serve your needs. Your involvement  asking questions, keeping track of your medications, and learning about patient and visitor safety - is a partnership we value highly.

Visitor Guidelines

We understand that a hospitalization can be a challenging time for the whole family. That’s why we work hard to offer the safest and patient-friendly visiting hours possible. 

View Our Visitor Guidelines

Common Services

Browse our most commonly used services listed below. 


Patient Portals 

MyCare is our 24/7, secure online patient portal for all of your medical records, bill pay and health care team contact needs. 

More About MyCare

Health Portal (MH), Healow (CPH, GH, MH), and HIXNY patient portals are hospital-specific portals.

More About Health Portal, Healow, HIXNY

Paying for Your Care

Prompt payment for health care services allows St. Lawrence Health to continue to provide high-quality care. Before scheduling a visit or procedure, check with your insurance company to find out if the particular service you need is covered

More About Billing and Insurance

Patient Rights & Privacy

Find links to our advance directives, patient proxy, patient rights in New York State, and patient privacy.

More about Patient Rights

Cafeteria/Food Service

If your loved one is hospitalized, he/she will be provided with meals or snacks appropriate to his/her healing plan; always ask your loved one's nurse about bringing food items from home or a restaurant.
The Canton-Potsdam Hospital Café is located on street-level
The Gouverneur Hospital Café is located on the lower-level
The Massena Hospital Cafeteria is located on the 2nd floor

Medical Records

If you have an established Patient Portal, you can review your records for Canton-Potsdam, Gouverneur, and Massena hospitals at any time.

If you do not have a Patient Portal and need your medical records, please call the appropriate hospital's Medical Records office:
Canton-Potsdam Hospital: (315) 261-5274
Gouverneur Hospital: (315) 261-5709
Massena Hospital: (315) 769-4386

Patient Consent Forms: The Official OCA 960 (Office of Court Administration) Authorization for Release form is an authorization for release of Health Information pursuant to the HIPAA Privacy Rule. OCA 960 Form

Needle/Sharps Disposal

We offer a service for safe disposal of used needles and sharps. Use a specially-designed sharps container available from most pharmacies, or place your used sharps in an empty detergent or bleach bottle, seal the bottle, and label it clearly as "used sharps." Please do not leave sharps bottles unattended at any time.

Canton-Potsdam Hospital: Bring containers to 50 Leroy Street and notify the switchboard staff that you have used sharps for disposal. 

Gouverneur Hospital: Bring containers to 77 West Barney Street and notify the laboratory staff that you have used sharps for disposal. 

Massena Hospital: Bring containers to 1 Hospital Drive and notify the laboratory staff that you have used sharps for disposal. 


Our employees make every effort to leave the closest parking spaces open for patients and visitors, and spaces for people with disabilities are clearly marked. Designated space for emergency visits and for clergy is available adjacent to the emergency room of the main campus.

Patient Relations

Compliments and words of thanks are welcome and are relayed to staff members and supervisors. We love to hear the good, and we need to hear the not-so-good.

If something about your care is of concern to you, allow our Patient Advocacy Manager to address your concern first. We are committed to continuous improvement and your feedback assists us in serving you better. If you have a concern about your care or your visit to us, please contact: Patient Advocacy Manager: (315) 261-6005

More About Patient Relations 

Tobacco Use

ALL OUR CAMPUSES ARE PROUDLY SMOKE-FREE. New York State law prohibits smoking on or within 15 feet of the property line of a medical facility, or on or within 100 feet of a school or educational facility. If you use tobacco products and are admitted as an inpatient, please speak to your nurse. Help with quitting smoking is available from all of our primary care providers and Pulmonology specialists.

Because some of our Potsdam facilities are adjacent to property designated as educational, smoking is not permitted on the sidewalks, parking lots, or across the street from our Potsdam campus.