Effective 12-8-23: Due to Flu Season, all SLH Hospital Visitors must be 12 years of age or older; 2 visitors are permitted to a room.
St. Lawrence Health

Urgent Care

Urgent Care, Your Way

Urgent Care, When & Where You Need It

St. Lawrence Health operates two urgent care centers, as well as new Virtual Urgent Care, for patients in need of diagnostics or treatment for acute, non-life-threatening injuries. In-person care is provided on a on a walk-in basis, and virtual care basically brings a provider to where you are. Extended hours are available for both in-person and virtual care into the evening after most primary care offices have closed. Upon examination, our providers can diagnose and treat your condition or refer you to your primary care provider, a specialist, or the emergency department for further assessment and treatment.

Our convenient urgent care centers are supported by providers from St. Lawrence Health, and virtual care is supported by SLH colleagues with Rochester Regional Health. If specific or technical care is needed following your Urgent Care visit, you may be referred to one of our specialists from within our network.

Urgent care is not an appropriate avenue for medical emergencies; for life-threatening conditions, please visit your closest emergency room or call 911 for immediate examination. 

Urgent Care Services

In-Person Urgent Care

Potsdam Urgent Care or  Canton Urgent Care

Virtual Urgent Care: Get Same-Day Care from Home

Virtual urgent care is available daily for minor injuries and common illnesses from the comfort of your home, or wherever you are. No need to be a current patient or have a MyCare account.

Learn more about Virtual Urgent Care

  Get Started Now to get in line for a virtual appointment.

What Can Be Treated at Urgent Care?

Urgent care should be used as an option for acute conditions that do not require life-saving treatment. If you are experiencing non-life-threatening symptoms, urgent care is a great option. Our services are available seven-days-a-week, excluding major holidays, and appointments are not required.

Our urgent care centers provide comprehensive diagnosis and treatment for several non-life-threatening, acute illnesses, and injuries. In addition to performing diagnostic imaging, our staff can apply splints, casts, and stitches, and prescribe necessary medications and antibiotics. Patient care is our top priority. Some of the conditions we treat include: 

  • Bone breaks and fractures
  • Cough, cold, and other upper respiratory symptoms
  • Cuts requiring stitches
  • Dehydration
  • Dizziness
  • Headaches
  • Heat exhaustion
  • Fevers
  • Infections
  • Mild to moderate allergic reactions
  • Minor burns
  • Muscle sprains, strains, and spasms
  • Pink eye, styes, and eye infections
  • Stomachaches

Urgent care should not be used as your main form of medical care and cannot be used to treat all ailments or injuries. Urgent care should only be used as an option for acute conditions that do not require life-saving treatment.

When Should I Go to the Emergency Department?

If you or a loved one is experiencing any of the following symptoms, visit your local emergency room for more immediate, critical care: 

  • Confusion
  • Difficulty breathing or shortness of breath
  • Difficulty speaking
  • An electric shock or anaphylactic shock
  • Head, neck, or spinal injury
  • Pregnancy complications or bleeding
  • Profuse bleeding that has not stopped after applying pressure for over 15 minutes

If you are suffering from a life-threatening condition, please visit your closest emergency room or call 911. Find an emergency room close to you.

Walk-In Urgent Care in Canton and Potsdam, NY