St. Lawrence Health patients are encouraged to use the Patient Portals to access their personal health information. If you do not have an established Patient Portal and need your Medical Records, information is available on the Patients and Visitors page.
Please note, there are three Patient Portals, and information for each is listed below. HIXNY For You pertains to Canton-Potsdam, and Gouverneur hospitals' Emergency, and in-hospital patient visits; Health Portal is for Massena Hospital Emergency, and in-hospital patient visits; Healow is for Canton-Potsdam, Gouverneur, and some Massena clinic patient visits.
"HIXNY For You" Patient Portal
Upon registering at the hospital, you may ask your patient representative to sign you up for secure online access to the HIXNY For You Patient Portal. Then, follow this link https://patient.hixny.com/portal/index.html#/home for access to available inpatient or Emergency Department (ED) visit records, laboratory results, and imaging results; you will be prompted to enter the unique log-in ID you received upon registration.
If you are not scheduled for a test or procedure, please call the Medical Records department at (315) 261-6447 to enroll; you will need to provide ID verification to ensure the protection of your private medical records.
Your individual health information is accessible via the Hixny For You Patient Portal. It can additionally be made available using an application of the your choosing upon request, provided the application is or can be configured to meet the technical specifications of the Hixny For You API (Application Programming Interface). For more information, please visit https://www.hixny.org/hixny-for-you-api/ and/or contact our Technical Help Desk at (315) 261-5225.
"Health Portal" for MH Patients
The Health Portal provides online access to portions of health information for Massena Hospital patients, such as lab work, radiology reports, and health summary. To self-enroll, you will need your Massena Hospital Medical Record number, and email address registered with the Hospital. If you have questions or need more information, please call Medical Records at (315) 769-4386.
"Healow Patient Portal" For CPH, GH, and MH*
The Healow Clinic Patient Portal provides access to Canton-Potsdam Hospital, Gouverneur Hospital, and some Massena Hospital patient information, such as history, lab results, and important provider/patient communications for all outpatient clinic visits.
To access your Clinic Patient Portal information, you must first create an account through your current provider’s office. Once your account is created, you may access your account by selecting your specific provider from the list below. You will then be taken to the portal page where you can log in to review your personal information.
*Please note: if you were a patient of Dr. Luis Canales or NP Linda Letham prior to 9/14/20, your patient information up to that date remains on the Canton-Potsdam Medical Practice Healow portal; visits following that date are on the Massena Hospital Healow portal.