All employees, physicians, volunteers and Board Members agree to abide by our Standards of Behavior as a condition of affiliation with our hospitals and practices. The Standards are incorporated into everything we do:
Sense of Ownership/Accountability - As a representative, we are dedicated and loyal to our Mission and Vision and all it encompasses. We realize that our work is a reflection of who we are as people and professionals and we are proud of our image within the community. We strive daily to make our environment a better place for our patients to receive care, our employees to work, and our physicians to practice.
Responsiveness - We realize time is very valuable. We strive to provide everyone with prompt service. We are committed to meet or exceed their expectations.
Appearance: We are proud of our personal appearance as well as the appearance of our facility. Our appearance reflects our respect for and willingness to serve our patients and customers. We are conveying an image of professionalism.
Attitude/Courtesy: We are committed to providing the highest quality of service and striving to exceed our customers' expectations. Our customers will be treated with the utmost respect at all times. Our patients are the reason we are here. Positive attitudes are contagious.
Privacy/Confidentiality: We work together to ensure everyone's right to privacy and confidentiality. We maintain a secure and trusting environment at all times. We are respectful of everyone's privacy.
Safety Awareness: It is our responsibility to be knowledgeable and prepared to respond to emergency situations as they arise. We are responsible to maintain a safe and accident-free environment. We are thinking and working safe.
Etiquette: Good communication is a key component of positive customer service. We are committed to making a favorable first impression. We are communicating respectfully, clearly and effectively.
Commitment to our Patients: As representatives, we are linked to one another with a common purpose of doing worthwhile work and making a difference. Regardless of our role within the organization, we work as a team. We say "yes" more than "no" and "we" more than "I." We are holding each other accountable in a respectful manner to demonstrate our commitments to one another.