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Scheduling

Our central scheduling team is professionally trained to provide you with fast, accurate scheduling of outpatient exams, such as a lab test or MRI.  Live central scheduling allows you the opportunity to personally ask any pre-visit questions you or a loved one might have. To schedule a doctor's appointment, contact your provider's office directly.

Live central scheduling representatives:

Canton-Potsdam Hospital
Phone: (315) 261-5240 or (800) 227-1074
Monday - Friday, 8:00 AM - 5:00 PM

Gouverneur Hospital
Switchboard: (315) 287-1000
MRI Scheduling: (315) 261-5712

After your appointment is scheduled, your representative will ask you if you have a moment to pre-register.  Pre-registering confirms the accuracy of the data currently in our system and expedites the registration process at your visit.  Upon arrival the day of your exam, those pre-registered should check in with our volunteer greeter. He/she will direct you to "quick registration" where you will sign your insurance authorization form, present a photo ID, your insurance card, and receive your ID wristband.  You will then be guided to your service location. 

New patients will need to work with the representative to create an account.  Returning patients need to answer a few simple questions pertaining to insurance, home address and phone number, and emergency contact numbers. Feedback from patient surveys indicates our patients and families value pre-registration. We hope you will also find the experience helpful.

Provider with stethoscope
Individual Provider Scheduling

If you are looking to schedule an appointment with a specific provider, please search our providers and call the number on their provider profile page.