Patients are the ultimate judges of the healthcare experience. Our patients are randomly surveyed by an independent third party, Research Corporation. By law, surveys include the Hospital Consumer Assessment of Providers and Healthcare Systems, a set of questions proven to provide reliable and valid measures of a patient's experience of his or her care. We use these measures continuously to educate staff, develop initiatives, and guide everything from facilities design, to infection prevention, to meal preparation--all aspects of what we do every day that impact the outcome of care.
Several independent organizations rate hospital quality based on certain features of care that have been proven to impact health outcomes. Canton-Potsdam Hospital strives to meet or exceed benchmarks for reliable and valid measurements of quality. Some benchmarks do not apply and, in some cases, a rating may not be available because our hospital doesn't perform enough of a particular type of procedure to make the rating statistically significant. In other words, the rating would not be reliable or valid. If you have questions about any of these organizations' ratings, contact the organization directly, or click here to contact us.
The Leapfrog Group (ratings from a consortium of Fortune 500 companies and others concerned with healthcare quality)
Canton-Potsdam Hospital is accredited by det Norske Veritas Healthcare (DNV-GL), one of the largest global quality rating organizations. Click here to learn more.